General

• How do I print the logo of my company on the invoices?
• If I am going for a break, should I exit the program completely?
• Can I email a Quote to my customers?
• Can I save any RTPro Report?
• How do I change my password?
• How can I change the beep sound that I hear from the computer when I scan a barcode?
• How do I install a camera to work with RTPro?
• How do I setup RTPro to work with Motorola MC9000/MC3000 using Windows Mobile Device Center?

Administration

• How does the Security works in RTPro?
• I have created an order and checked out some items to it, and then realized that it was created for a wrong production. How can I fix this?
• When I do a lookup of a production, there are many productions in the list. Can I remove some of these productions that have been finished?
• There are few productions that have bad credit and we want to make sure that no items are checked out to these productions. What should we do?

Inventory

• An item is returned back and the barcode is missing from it. What should I do?
• I need to filter my inventory and find certain items. How do I do that?
• An item that is returned, but is broken or torn and can not be rented again. What should we do?

Order Processing

• What are the different status of the orders mean?
• I created an order, then I realized it belonged to a different production. Do I need to delete the order and recreate it?
• I checked in an item as usual, then I realized it was damaged. How do I checkin an item as damaged?
• I was working on an order today, but I don't remember which one. How can I find out?
• How do I add Subrentals to an order?
• I would like to print all subrental transactions with a single vendor. For example Vendor ABC has 5 subrentals across 3 different productions and we would like to print a single document showing the details of all activity.

Billing

• I have an order that I do not want to get billed, what can I do to stop it from being billed?
• How do I know what orders are due for billing?

Reports

• Does RTPro have any Revenue Reports?
• When I print reports, it shows generating page 1,2,3, then it goes through page 1,2,3 for the second time. Why is it going through these pages twice?
• I need to know what orders have not been returned and their return date is passed.